TERMS & CONDITIONS
How we operate. Please read our terms and conditions before you hire from us.
PA & DJ GEAR
LIGHTING & FX
EZ AV HIRE PROCESS:
In our online reservation system, select the dates of your event, and then have a look at our available gear. Once you’ve decided on the items you wish to hire, add them to your shopping cart, and you’ll get a quote for the total hire price. We’ll keep that quote in our system until the hire date, but availability of the equipment is not guaranteed until a deposit is paid. Quotes can also be given over the phone, or in our showroom.
To confirm your quote, and convert it in our system to a reservation, simply pay a deposit of 50% of the total hire fees. Payments can be made on our secure online payment gateway, over the phone, or in person.
All Pickups are by appointment. When you come to pick up the hire equipment, you’ll need to provide identification, and sign the contract. We’ll keep a copy, and you’ll get one too. Then, just pay the balance of your hire fees and the $100 bond. We’ll also give you instructions on the setup and use of the equipment. Please allow enough time for your appointment.
All returns are due by 2pm on the end date of the booking. When you return the hire equipment, we’ll look it over and check for damage or missing parts. After a complete evaluation, your bond will be returned 2-10 business days later if nothing is damaged or missing. If there is something missing or damaged, you’ll be liable for the repair or replacement costs. Please let us know if you wish to be present while we check the gear.
If you require delivery or setup for your event, please call for custom quote. Costs vary depending on a number of factors.
EZ AV HIRE POLICY HIGHLIGHTS:
- All hires are subject to verification of information, and identification.
- All hires are subject to payment, bond and signed contracts.
- Deposits are non-refundable.
- We reserve the right to refuse service or hire to any person.
- You must be at least 18 years of age to hire from us.
- All hires returned with damaged or missing equipment will be subject to charges for the cost of repair or replacement.
- Full return of bond is subject to a full evaluation of equipment for damages or missing parts, as well as assessment of repair/replacement charges at the discretion of EZ AV Hire.
- ABN hires require a letter on company letterhead and a company credit card.
Please download a copy of our contract to read the terms and conditions in full.
What Our Customers Are Saying
Don’t just take it from us, let our customers do the talking!
High quality and affordable equipment! Mark and Devorah are fantastic people who really value their clients. They went through how to work the equipment and reassured me that if I… Read more “Review by Geomar Calvin”
Fantastic people to deal with and extremely helpful from the beginning to the end. Even answered my call after hours when I needed help. I would totally recommend EZ AV… Read more “Review by Anjelo”
Quality and service is exceptional, Dev and Mark are both great at what they do and are great at making sure you are informed on all the equipment have the… Read more “Review by saraha991”
Was an absolute pleasure dealing with the guys at EZ AV HIRE, equipment (Lighting) was an awesome addition to the party. Was able to pick up and drop off at… Read more “Review by Charlotte Johnston”
Top quality equipment at a great price. Very friendly service and explained all the technical details to make it easy to set up.