FREQUENTLY ASKED QUESTIONS
If you have any questions please don’t hesitate to contact us.
PA & DJ GEAR
LIGHTING & FX
What’s the extra-night hire offer?
We have a weekend hire policy of Friday to Monday for the price of one night’s hire. Mid-week, that’s two-nights for the price of one. Why not use the extra night to do a test run, watch an extra movie, or keep the party going with an after-party?
What time is pick up?
All Pickups are by appointment only. This is to ensure we are not busy with other customers, nor out on deliveries. Pickup appointment times will be confirmed with you when you make your booking.
When am I required to return the hire equipment?
Can I send someone to pick up my hire equipment?
Can I send someone to return the equipment for me?
What do I need in order to make a hire booking, and what should I bring with me?
Can I use my passport for identification?
How do I secure my order?
If I need to cancel my order can I get my deposit back?
Can I pay with cash?
No. We only accept Debit or Credit Card payment with a MasterCard, Visa or American Express.
What is Stripe?
Do you have parking on site?
What if I need help loading it into my car?
Will everything be ready for me? How long will I need for pick up?
What is bond for?
Is the equipment insured while I have it?
All of our equipment is covered by our Public Liability and Professional Indemnity Insurance. However, for the duration of your hire, our equipment is not insured for loss, damage, nor theft. As per our hire agreement, the Hirer assumes those responsibilities.
What if the equipment gets damaged? Stolen? Lost?
As part of our terms and conditions, you are responsible for our equipment for the duration of your booking. Any damage incurred while in your care will be repaired at your cost. Should any item not be returned, or returned in such condition that it is beyond repair, it will be replaced at your cost. Please ensure that the equipment you hire is kept indoors, in a secure location, and that it is not left unattended.
What is the return process?
After you return the equipment, we will check that all of the equipment is accounted for, and in good working order. Please be sure to return all cables, remotes, and accessories with the equipment. All cables need to be free of sticky residue, and wound up neatly, with the supplied velcro straps. Should you wish to be present while we check the returned equipment, please let us know.
What if I get delayed in returning the equipment?
Your hire contract will state your return date. You have until 2pm to return your booking. If you get delayed, we recommend that you get in touch with us as soon as you can. Late fees will be charged at the full daily hire rates.
I have a coupon code; how do I use it?
Will it fit in my car?
How will I know how to set it up?
What if I have a problem with setup?
What if my equipment doesn’t work?
Can I hire equipment as a business or company with an ABN?
What Our Customers Are Saying
Don’t just take it from us, let our customers do the talking!
Top quality equipment at a great price. Very friendly service and explained all the technical details to make it easy to set up.
We recently had a party requiring lighting, audio and projector set up. EZ AV was extremely helpful in helping with lighting design and placement, and meeting all our needs. Many… Read more “Review by Alya Nusbaum”
High quality and affordable equipment! Mark and Devorah are fantastic people who really value their clients. They went through how to work the equipment and reassured me that if I… Read more “Review by Geomar Calvin”
Fantastic people to deal with and extremely helpful from the beginning to the end. Even answered my call after hours when I needed help. I would totally recommend EZ AV… Read more “Review by Anjelo”
Quality and service is exceptional, Dev and Mark are both great at what they do and are great at making sure you are informed on all the equipment have the… Read more “Review by saraha991”