(03) 8566 6739 info@ezavhire.com.au

FREQUENTLY ASKED QUESTIONS

If you have any questions please don’t hesitate to contact us.

red proj 3

AUDIO VISUAL

PA & DJ GEAR

LIGHTING & FX

MOVIE POPCORN

What’s the extra-night hire offer?

We have a weekend hire policy of Friday to Monday for the price of one night’s hire. Mid-week, that’s two-nights for the price of one. Why not use the extra night to do a test run, watch an extra movie, or keep the party going with an after-party?

What time is pick up?

All Pickups are by appointment only. This is to ensure we are not busy with other customers, nor out on deliveries. Pickup appointment times will be confirmed with you when you make your booking.

When am I required to return the hire equipment?
All hires are due back to our warehouse on the date of return as stated on your hire agreement.
Can I send someone to pick up my hire equipment?
No, the person who is signing the hire agreement must come in to pick up the equipment.
Can I send someone to return the equipment for me?
If you choose to send your hire equipment for return with someone else, that is your choice; however, please remember that as per the hire agreement you are responsible for the equipment until its return. You will be liable for any costs associated with repairs or replacement of the equipment that arise due to negligence or misuse at any time during the hire period.
What do I need in order to make a hire booking, and what should I bring with me?
You’ll need to bring a current and valid Australian Driver’s Licence or a government issued Proof of Age card, as well as one other form of identification which shows your address, for example, a bank statement or a utility bill. The name on the hire agreement must match your personal identification. You must be at least 18 years of age to hire from us.
Can I use my passport for identification?
No, a passport does not list your address. Your identification must show your name and address.
How do I secure my order?
50% of your total hire cost is required as a non-refundable deposit. When you pay the deposit, your order is upgraded from an enquiry or quote to booking status. Until your deposit is paid, anyone else enquiring about that item could pay their deposit first, and then they would get the booking. Deposit amounts are deducted from your total, and the balance is payable upon pick up.
If I need to cancel my order can I get my deposit back?
Deposits are non-refundable. Regardless of whether you change your mind, your event is cancelled, or cut short due to bad weather.
Can I pay with cash?

No. We only accept Debit or Credit Card payment with a MasterCard, Visa or American Express.

What is Stripe?
Our webstore processes payments via Stripe, a secure online payment gateway.
Do you have parking on site?
Yes, we have several car spaces. Please respect our neighbours and only park in a spot designated for unit 14. Alternatively, there is ample parking on Clarinda Road.
What if I need help loading it into my car?
Our insurance does not allow us to load or unload a customer’s vehicle. Please be sure to have enough hands and manpower to get everything in and out of the car. Most of our items are easily carried out to the car and we do have a trolley available for use.
Will everything be ready for me? How long will I need for pick up?
When you arrive to pick up your hire equipment, you will need to double check the order form, show your identification, read and sign contracts, and make your payment. Your equipment will then be gathered, and packed up for you, and we’ll give you some guidance in setting it all up. We recommend that you allow sufficient time for all of this, as well as safely loading it in the car, and allowing for times when we may be serving other customers.
What is bond for?
In addition to the hire fees on your reservation, you will see an additional fee of $100.00. This bond will either be released 2-10 business days from the return of your hire equipment, or be deducted from any additional fees that should arise.
Is the equipment insured while I have it?

All of our equipment is covered by our Public Liability and Professional Indemnity Insurance. However, for the duration of your hire, our equipment is not insured for loss, damage, nor theft. As per our hire agreement, the Hirer assumes those responsibilities.

What if the equipment gets damaged? Stolen? Lost?

As part of our terms and conditions, you are responsible for our equipment for the duration of your booking. Any damage incurred while in your care will be repaired at your cost. Should any item not be returned, or returned in such condition that it is beyond repair, it will be replaced at your cost. Please ensure that the equipment you hire is kept indoors, in a secure location, and that it is not left unattended. 

What is the return process?

After you return the equipment, we will check that all of the equipment is accounted for, and in good working order. Please be sure to return all cables, remotes, and accessories with the equipment. All cables need to be free of sticky residue, and wound up neatly, with the supplied velcro straps. Should you wish to be present while we check the returned equipment, please let us know.

What if I get delayed in returning the equipment?

Your hire contract will state your return date. You have until 2pm to return your booking. If you get delayed, we recommend that you get in touch with us as soon as you can. Late fees will be charged at the full daily hire rates.

I have a coupon code; how do I use it?
In our web store, select the dates for your event, and add the items you’d like to hire to your cart. When you go to the cart to complete the reservation request, there is a field at the bottom of the page for your coupon code.
Will it fit in my car?
How many clowns can you fit in it? But, seriously, most of our equipment will fit in a regular car. Of course, this will depend on the size of your booking, and how many people you have in your car. If you are making a large booking, we will let you know if you’ll need more room.
How will I know how to set it up?
Our philosophy is to have a range of great quality equipment that is easy to set up and use. Manuals and instructions will come with the hire equipment, and much of it is available in the resources section of our website. When you pick up the gear, we will show you how to set it up, and you’ll be able to ask any questions you may have.
What if I have a problem with setup?
If you’re having some difficulty once you get the equipment to your venue, give us a call at the office during business hours and we’ll walk you through it. If you’re concerned that you’ll be setting it up out of business hours, please speak to us when you pick up your booking and we’ll try to arrange phone support for you.
What if my equipment doesn’t work?
All of our equipment is thoroughly and regularly tested, so it is extremely unlikely that you’ll have an issue. Please call us if you’re having difficulties, and we’ll see if we can help troubleshoot the problem. In the unlikely and rare occasion that an item fails, and we do not deem it to be a result of misuse or improper care of the equipment, we will refund the hire fees for that item.
Can I hire equipment as a business or company with an ABN?
Yes, we can invoice a business for equipment hires. You will need a letter on company letterhead, signed by an authorised representative, stating that you are acting on behalf of the business. You will also need to pay with a company credit card that you are authorised to use. Otherwise, the person who has signed the contract, and whose name is on the credit card used for payment, will be the person responsible for the equipment and its safe return, including any repair or replacement fees that may arise.

What Our Customers Are Saying

Don’t just take it from us, let our customers do the talking!

We recently had a party requiring lighting, audio and projector set up. EZ AV was extremely helpful in helping with lighting design and placement, and meeting all our needs. Many… Read more “Review by Alya Nusbaum”

Alya Nusbaum

Top quality equipment at a great price. Very friendly service and explained all the technical details to make it easy to set up.

Chris Steiger

High quality and affordable equipment! Mark and Devorah are fantastic people who really value their clients. They went through how to work the equipment and reassured me that if I… Read more “Review by Geomar Calvin”

Geomar Calvin

Thanks to EZ AV Hire, my 40th birthday party was a huge success. The lighting, indoor and out creating the best atmosphere and the incredible sound system got everyone dancing.… Read more “Review by Celina”

Celina

On our 1st daunting venture into the world of audio and lighting hire for a teen birthday we were very fortunate to find local business EZAV run by Devorah &… Read more “Review by Gloria Manuel”

Gloria Manuel

Showroom & Pickup Location

Unit 14, 19 – 23 Clarinda Road,
Oakleigh South, 3167

Business Hours

Mon – Fri:  10am-4pm
Sat:             10am-2pm
Sun:                     Closed

*after hours pickups available by arrangement